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To FAIL Is Human, to Respond Is …

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Who Always Gets a Perfect Score?

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So we put our heads and our hearts together into what we do.

In this environment, we think fast. We move fast. We execute with the information that’s available. Sometimes we make the wrong choice. Sometimes the other guy gets there first. Sometimes what we built doesn’t work the way we thought it would.

We could put up a sign to let folks know that working on it.

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But when the sign goes up often enough to become an icon, when people make new versions that involve Home Simpson and tattoos, then we’re an exponential FAIL. We all know about Twitter FAIL FAIL FAIL. But we’re not Twitter and we don’t have millions of new accounts signing on everyday.

One little fail can knock down a whole lot of good that we’ve built up.

What’s critical is our response.

  • Hear the problem.
  • Learn.
  • Thank the people who found it for helping you.

When people point out a FAIL, stand beside them. Look where they are pointing.
It’s so much more productive than standing in front of them and feeling pointed at.

Always remember there’s a person on the other end of the issue.

To FAIL is human, to respond is more than service. That’s when humanity and character show through. Relationships built in a FAIL situation, often become FAIL SAFE in the end.

When has a FAIL served you?

–ME “Liz” Strauss
Work with Liz on your business!!

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The You-Sized Place in the Universe

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I look out on an empty harbor under a sky of forgotten blue. The day is barely started. The sun is making a slow climb up. My eyes are is taking a narrow, half-open view.

I hear the cars on the road below me, but they’re only so much noise — they remind me of a vacuum running in a hotel hallway some years ago. I try to recall yesterday’s walk in the sunshine, but I find an empty space inside that thought. Someone, lots of someones, are missing. I notice everyone who is not among them.

No runners are running. No walkers are walking. No people are standing waiting for their dogs. I don’t see people listening to ipods riding bicycles or skating by. Nowhere are talkers incessantly talking to listeners intently listening as they forget to be watching and unconsciously force others to move out of their way.

No one is sitting on benches thinking or sleeping. I can’t find the dreamers dreaming or the critics criticizing. No railers are railing or flailers flailing.

When you’re not here, your face, your mind, and your heart leave a hole in the picture.

Only you can fill the you-sized place in the universe.

–ME “Liz” Strauss
Work with Liz!!