Blogger A Day Call: Hello is Phil there?
By a weird turn of the calendar and of the clock, I didn’t realize it, but I was blogtipping Phil on Friday, and he was my B.A.D. Blogger call. It was 6:30a.m. when I spoke with Phil. Yes, he’s the same cheerful guy even then. If he wasn’t truly that way, it would be really annoying. Instead he’s kind of amazing. Talking to Phil is a great way to start any day. I highly recommend it.
Phil is the VP of the Help Desk Department for a company of over 2000 people and the Wisconsin President of Help Desk International. We talked about how Help Desk is internal customer service. I asked what sort of folks are drawn to that group. He said people who like computers, but want to work with people not machines.
Phil said that it’s not uncommon for people who work Help Desk to have a poor self-image, that they are often treated as the lesser half of IT. We discussed how that was a skewed perception, that the Help Desk was more of a bridge than a back yard. Phil said there’s not much support for Help Desk people about their jobs — that’s why he decided to take on the Help Desk Notes Blog for Know More Media.
I couldn’t help but point out what a helpful guy Phil is. We talked about that for a few minutes. I got on the subject of stories from childhood that seem to define us before we even know who we are.
As an example I told him a story in which I changed a question on test because I couldn’t answer it the way it was written, and though I got every answer right, my teacher took 10 points off for editing her test.
I asked Phil if there was a story from his childhood that predicted the consummate helper he grew up to become. Phil thought for a minute and then told me this one.
He said it happened when he was two years old. He was in church with his family. A little girl he didn’t know fell down. He immediately ran over to her, bent and kissed her knee to make it better.
As I said, if it wasn’t he truly that way, it would be really annoying. ๐
B.A.D. Blogger Quote
There’s a lot of nice people out there that needed the blogosphere to connect. Isn’t it great how you can open the network and people just help?!!” — Phil Gerbyshak
Stop by Phil’s Blog, Make It Great! and say hi!
Thanks, Phil, you B.A.D. Blogger!
–ME “Liz” Strauss
Want to be a B.A.D. Blogger see the. . . a B.A.D. Blogger? page in the sidebar.