Which Way?

When my son was four, he was into geography. I was going on a trip to Las Vegas. The night before I left, we talked about my trip as I put him to bed.

“Mom,” he said so seriously. “There are mountains near Las Vegas.”

“Yes, there are,” I answered back.

“Don’t look that way and walk that way,” he said, pointing left and looking right. I’m not sure whether he thought his mother was going to walk into a mountain or walk off a cliff. Either way it was sage advice. That’s why I remember it.

Angel’s Problem

A friend of mine sees the world with clear eyes much like my son. She told me about a woman who got fired. I was sorry for the woman’s trouble, but interested in the sequence of events.

Angel is an overachiever. She prides herself on doing the best. She was a manager at a small company that was bought by a huge corporation. She knows the business she’s in. Not many are as good at what Angel does. Angel is one of the best.

Unfortunately when Angel had her first meeting with the corporate executives, she didn’t take time to get to know them. She prepared as if it were any meeting. She acted as if they should get to know her. She presented in a way they found inappropriate for the setting. Strike one.

Angel lost credibility in the eyes of the big guns.

Angel knew the meeting went badly, and she didn’t like the feeling -– no she didn’t, not one bit. She highly valued her personal brand.

After the meeting, people tried to explain what happened. They tried gently to coach Angel toward gaining back what she’d lost. Angel wasn’t used to being coached and was preoccupied with her wounds. It was a new experience for her to lose. She couldn’t get over it. She couldn’t quit talking about it. The people who worked for her had to be told that corporate didn’t “get it,” that corporate “didn’t know the business.”

Angel was feeling sorry for herself. She was spreading her feelings, generating bad morale. Strike Two.

Soon everything in Angel’s eyes became “them versus me.” They did reports one way. Angel did them differently. Rather than adjusting to make her reports match the corporate model, Angel just explained over and over how the corporate model was flawed. Angel was looking at herself not at the work.

Of course, with each little thing that she didn’t do to make things work, Angel left less appreciated and complained more. It became the vicious circle. She’d mess up. They’d tell her. She’d complain and mess up more.

People around her saw the signs of her departure. They tried to tell to her. She’d only complain again. The vicious circle got wider as people, who wanted to help, got tired of listening. Then Angel would complain about them. Until one day, it was just easier for everyone if Angel wasn’t there. Strike Three.

Angel looked in the wrong direction, and walked herself right out the door. She had violated a basic business rule.

When your boss or client points the way to go,
don’t bite the pointing finger, turn your head and take a look.

We may help write our job descriptions and our performance appraisals. But our company, boss, or clients have the last word about whether we are executing the tasks needed to get things done as they should be.

It’s nice to think, “My company needs me more than I need them.” It’s nice. It’s also not smart, and it’s never true. Companies need problem employees less than they need my all of my talents and yours combined. So if we can’t agree with our boss on our job description, we’ll be the ones who go, not them.
Watch where you’re looking.

–ME “Liz” Strauss
Check out the Work with Liz!! page in the sidebar.

I’d Like You to Meet . . .

Whether you work at home or in an office, some changes that come from the top — new client, new boss, new owner — might not seem like changes at first, but they are.

Enter Commander New . . .

When a new “boss” enters your job life, change happens in one fell swoop. No matter how nice, how good, how competent the new entity might be, he, she, or it, isn’t the one from the past. This is important to know.

Doing what worked with the last “commander” could be exactly right again or it could be the most wrong thing you might do. For the sake of making the conversation easier, lets call the new arrival Commander New, a guy (to avoid having to use him, her, or it continuously.)

Everyone will meet Commander New several times in his or her business career. You might play the role a few times yourself. Whenever Commander New comes on the scene, change is the deal. That’s the way it is. An experienced Commander will manage change to a positive end, but every Commander knows that he is a de facto change just by being there. Some will try to share their priorities fast. Some will try to get to know yours first.

What Happens First

When Commander New arrives, you can expect these events.

• The Commander will share a vision and try to find out who you are.
• Fast adopters, optimists, and people who didn’t like the last commander will get on board with the new commander.
• Slow adopters, cynics, and people still loyal to the last commander will stand back and watch.

Some folks don’t realize that any commander who’s been around knows that people are doing this.

What Happens Next

Commander New has been asked to assess the new team he has. That means everyone is on a kind of preliminary probation again. New clients of home businesses do this too.

• The Commander evaluating your skill set; determing what responsibilities he can delegate your way; deciding whether you can do the job and do it well; and assessing how comfortably you fit the team and the new vision.
• People who respond well to change listen and ask questions to make sure they’re looking in the same direction that the commander is.
• People who don’t understand that’s what’s happening try to do what served them well in the past, whether it fits the new vision or not.
• People who respond poorly to change try to teach the commander how the company is supposed to work rather than learn what he has in mind. Not a good move for their personal brand. I know I’ve made that mistake myself.

There is no cure for youth, but experience.

The Environment Adjusts

Eventually Commander New isn’t new anymore. People know him and what he expects. He knows them and what they’re good at. If you’re still working with The Commander and thriving, you might have a new role with more exciting responsibilities. That would be because you understand.

When the change is a new boss, new client, new owner,
you have just started a new job.

The desk that you sit at and your coworkers might look the same, but the job description is not.

Have you ever gotten a new job in this way, only to find you had to look for a new job? Yeah. Me, too.

–ME “Liz” Strauss
Check out the Work with Liz!! page in the sidebar.