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3 Writing Mistakes that Erode Trust in Your Small Business

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Careful or Careless?

In today’s social media-driven society, where more interpersonal interaction takes place on the Internet than ever before, one of the best things a small business can do to steer themselves toward success is develop a strong Internet-based presence. From a functional webpage to well-managed accounts with top social networking sites, consumers need to access and learn about your business from their laptops and smart phones during their busy and often Internet-focused lives.

Your website should be a snapshot of your business, introducing clients and consumers to your brand and influencing them to trust in your services. Because of that, it is imperative that you avoid these common, easy-to-make writing errors that may broadcast your business in the wrong light.

  1. Incorrect or no punctuation. A missing or improperly placed comma can change the entire meaning of a sentence, and over-zealous use of exclamation points may read as campy or unprofessional to your website viewers. Have a member of your team who is well-versed in the rules of punctuation look over any copy before you hit “publish.”
  2. Mixing up homophones. They’re, their, there. Two, too, to. Than, then. Your, you’re. Affect, effect. When typing, especially in a hurry, it can be easy to mix up these homophones and use the wrong one. When you do that, not only does your sentence take on a new meaning, but also, people notice. For many, mixing up those words is the visual equivalent to running nails across a chalkboard.
  3. Writing chunky blocks of text without any visual appeal. Though not a grammatical error, improperly forming paragraphs or not minding the visual structure of a paragraph can be just as irritating for a reader. We tweet in 140 characters, update our statuses in a sentence or two, and skim the book jacket before opening up to the first page: we’re busy, and we want our information quickly. When visiting a business’s website, readers don’t want to read a novel. They want quick, accessible information that gets to the point and tells them what they need to know without searching through blocks of text to get there.

The problem with these errors is that they send the message of carelessness or neglect to your readers. While we’ve all made mistakes, such as misplacing an apostrophe or writing who’s instead of whose, consumers want to bring their business to companies who take care of the details of their brand. It isn’t uncommon for consumers to even leave a webpage after finding a few of these errors.

The subconscious thought process for many consumers is that if the business can’t even proofread their webpage, why should I trust them to give me the best service possible?

To ensure your small business’s website and online content is presenting potential clients and consumers with the best possible image of itself, take care to avoid seemingly small writing mistakes and blunders. People will see how much you care about your presentation as an indicator of how you will care for them if they decide to bring their business to your company.

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Author’s Bio:
Amanda Valenti is a writer and content editor for College.com She also writes and publishes for a variety of other blogs/websites on the topics of traditional campus schools as well as accredited online colleges

Thank you, Amanda.
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Be Irresistible

–ME “Liz” Strauss
Work with Liz on your business!!

Find the Genius in YOU — Stop Believing in the Box

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There Is No Box

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That box that everyone talks about — the one that we’re encouraged to think outside — came to be without a thought. No one decided or built a process called “Thinking Inside the Box.”

It was an accident, a management issue.

It’s easier and more efficient to run a school or a corporation of people when we teach, talk, and manage to the group.

Can you imagine how chaotic a school or a corporation would be if every student or every employee got to decide on his or her own creative version of “what works”?

So how can we bring leadership to every level and not ignite a mess that makes things worse? In the name of management, we build a bias toward one way of thinking in a sea of creativity.

Find the Genius in YOU — Stop Believing in the Box

When many of us weren’t looking, we learned about looking:

  • how to look at things the way other folks do particularly at the things our teachers revealed.
  • how to solve problems and show our work — or how to work them out the way we were shown.

We learned useful and appropriate skills for working in top-down managed groups:

  • to finish the calculation to the deadliest detail even though we already knew the answer wouldn’t solve the problem we were trying to solve.
  • to paint by numbers,
  • to color inside the lines,
  • to keep our curiosity inside the comfort of the teacher, the goals of the curriculum, and the norms of the group.

Within those boundaries our thoughts were caught much like a mime stays inside an invisible box.
And like the invisible box that the mime pushes and touches. The box that we think inside isn’t real.

The way to start thinking outside the box is easy enough — stop believing in the box.

Life Without the Box

The biggest problem with thinking inside the box is that for the mostpart, we’re relying on a model we learned, and so when we “show our work,” we’re really showing how someone else figured it out it.

Life without the box opens us.

New mind channels become available — creativity, flexibility, fluency, elaboration, and original thought. We break the habit of always doing “someone else’s work.”. The resources of your brain are freed up. Even better, it’s more fun, once you get used to it, because thinking outside of the proverbial box involves playing with ideas not just thinking.

DaVinci knew it.
Einstein knew it..
Lots of folks with divergent hair do it.

Most inventors only find the inside of the box to test things after they’re through seeing what they can do. Nothing new is achieved or gathered by staying where everyone else is thinking. And when we do get out of our usual ways of thinking, we land smack dab inside our own genius.

So let’s get on with getting out of it so that we can get into it.

Here’s one way to find the genius in you …

Even new creative, flexible, fluent, elaborative, original thinking needs structure. Let’s use a problem-solution format.

  1. Pick a problem.
  2. Move outside it. You can’t really see a situation when you’re part of it.
  3. Identify your greatest weaknesses.
  4. Look for how those weaknesses provides openings … Ask yourself “how can this weakness be a strength?” If your back is against the wall, no one can sneak up behind you. If you’re smaller, you’re more agile. If you’re unconventional, you’ve got surprise on your side.
  5. Leverage all of those new found strength into a single unexpected opportunity.

So, if you’re ready, I am. Enough with this introduction, let’s let the games begin. Everyone can think like a genius. It only takes a little practice, and a firm commitment. Throw away the darn box.

Put together your best out of the box thinking to find the strongest opening. Then check it against what a traditional in the box thinking would do to shore up any inconsistencies. That’s how to use your genius thinking to reveal opportunity.

Is inside or outside the box more comfortable for you?

Be irresistible.

–ME “Liz” Strauss

Related Articles:
Introducing Power Writing for Everyone
Don’t Hunt IDEAS — Be an Idea Magnet
SEO–Five Traits of Relevant Content

What Great Interviewers Ask to Always Hire the Best

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Guest Post
by Riley Kissel

Insight on Interviews from Stan Duncan, SVP, Westfield

People power boils down to one thing: potential. Just ask Stan Duncan Senior Executive Vice President of U.S. Human Resources and Global Head of Management for Westfield. Rome could always have been built with enough hands, but those hands needed a dream to follow and voices to guide them. In the 20-plus years that Stan Duncan has worked with human resources divisions in several multinational companies, he’s learned a thing or two about what makes a good job candidate. He’s learned which specific resources are vital to those who are ultimately hired and, more importantly, which questions to ask those candidates.

Duncan says that it’s all about asking the candidate to tell you what they want, what they have done, what will make them successful and “why.”

According to Duncan, having a prospective employee reveal what they see as their own abilities and competence is a surefire way to not only get a raw understanding of their talents and pros and cons, but also to get an understanding of their ability to adapt and their potential to last in the long term. “We aren’t looking for super-humans; in my two decades as an HR executive, I’ve yet to meet one. We want people who are talented, but most importantly, willing to grow and change as the company grows and changes, too.” I believe people who know a lot about themselves do the best selling themselves in an interview. Basically, make sure you’re introducing yourself, presenting the real you in the interview.

Duncan is certainly not shy about his two decades’ of experience as an interviewer. That was proven when he was asked what he’s learned about hiring the right people: “Doing this for 20 years certainly helps you see the big picture; it’s all about potential.” Duncan has been around long enough to see what works for the long-term and what only succeeds in the short term, and his reflections have resulted in him founding an HR model that prizes a prospective worker’s long-term potential over short-term spunk.

“Working in human resources for companies that focus on everything from career apparel, managed services, aerospace glass manufacturing to chemical agent creation has allowed me to see what always stays the same despite the change in labor practices, techniques, and strategies. Human resources are universal in that HR personnel are always seeking out that potential for a long-term employee presence once they’re hired. That’s because longevity in employment means a stronger, more developed team, which increases the likelihood that each member reaches their potential due to the longstanding support of one another.”

The beauty of Ancient Rome would never have been erected by unorganized stone cutters with no collective vision, no matter how many were hanging around looking for work, which demonstrates the power of potential. Without a guiding vision, the kind that an institution like Westfield has and HR leaders like Duncan possess, the potential of individual talent to serve something greater is often wasted. Asking the right questions and paying close attention as human resources workers is the only way to uncover that potential and make sure the talent stays around long enough to make an impact. After all, Rome wasn’t built in a day, and your company won’t be, either. Let Stan Duncan’s success show you what can be accomplished in 20 years if you put your mind to it.
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Riley Kissel is a freelance writer who covers many industries with style. You can find out more about him at RileyKissel.com

Thanks, Riley, for new insights on a critical topic.

–ME “Liz” Strauss
Work with Liz on your business!!

27 Things to Know Before You Work in Social Media

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Let’s Be Honest

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Every day, I’m immersed in social business. I spend as much time on my computer as some people spend in their shoes. I rarely talk about “social media” except with clients, because to me that’s like talking about “pencils.” I’d rather be using one than talking about what they do.

I use social media tools to work on SOBCon with @Starbucker, to build communities and brand visibility for clients, to write blog posts and to curate content for people with similar interests. Social tools are business development, customer service, marketing, pr, community building, change management, and leadership — all at the speed of the Internet.

So I guess you could say I work in social media. If that’s your reality, your goal, or even a possibility for you, I’d like to point out a few things about working in social media worth knowing. This is not a rant, simply a set of observations which are quite similar to the challenges of any communication-based, people-centered endeavor.

The purpose of this list is merely to share that most people who are in this new and quickly changing area of business are finding that the work often has more nuances and challenges than we expected.

The problem with working in social media is …

  1. that, when you start, no one will believe you know anything useful — and you might not.
  2. that you’ll have to be multi-lingual, speaking and translating between two vocabularies — that of the social media culture and that of the people who’ve little to no experience with it.
  3. that you’ll have to figure out how to measure something that traditionally hasn’t been measured and to explain why those measurements are valid — you’ll have to have goals, tools to match the goals and reasonable expectations — without history that’s hard to do.
  4. that some folks will believe that impressions, eyeballs, and broadcasts are the best use of the tools.
  5. that, though you were enlisted to bring about change, the very folks who enlisted you might be the most uncomfortable with changing — one friend advises you might take care if you’re hired to be the “heretic” because heretic stories don’t end well for the heretic.
  6. that some people won’t be able to see the value of making relationships to growing business and keeping satisfied customers — even though relationships have fueled the businesses based on decades of trade shows and sales calls.
  7. that, when you do social business well, it looks easy, but it’s not — and no one will care how hard it was.
  8. that some people will misread safe responses as dangerous ones and dangerous responses as safe ones — understanding the culture of social business online is a learning curve that most folks acquire incrementally.
  9. that you’ll find most folks have a different sense of urgency — their sense of urgency will change some as they experience the speed of the Internet.
  10. that social media work isn’t glamorous.
  11. that the pay for the hours worked is even less glamorous.
  12. that, if you build a strong public presence, your mistakes will be public too.
  13. that, if you build a strong public presence, some folks will think you are all about making yourself “internet famous” — and that could be true.
  14. that some folks will be confused when you promote what other folks are doing — you might accused of “going native.”
  15. that you’ll need to personally invest and be detached simultaneously.
  16. that you’ll be critiqued by people who don’t know how to say things nicely.
  17. that you’ll be critiqued by people who don’t know what they’re talking about.
  18. that you won’t have resources to bring all of your strongest ideas to life.
  19. that some of your ideas will be out-of-sync, out-of-reach, or out-of-date before you have them.
  20. that only other social media advocates will “get” what you do — you won’t be able to explain the thrill of a ReTweet from someone you admire.
  21. that your significant other may think you care more about your online friends than your offline friends — your significant other might be right.
  22. that being social online means you’ll have to be social offline too.
  23. that no one human is good at every aspect of social media interaction.
  24. that no matter where you sit, stand, listen, or talk, you’ll have to change your point of view to see and respond to the whole picture.
  25. that the second you forget that social media is about the people, the people will find a way to remind you — sometimes they’ll remind you even when you haven’t forgotten.
  26. that each day will require that you focus fiercely, that trust yourself so that people can trust you, and that you learn more things faster than ever before.
  27. that, if you’re the person introducing social media to a business, you face the challenge of getting people to imagine the possibilities of something they’ve never experienced.

So there you have 27 things to know before you work in social media and here’s the one that makes those 27 worth it.

Inside each frustration is a chance to be a leader, to reach out and invite people to help build something we can’t build alone. The effort, the explaining, the energy can transform a a business by enlisting and celebrating customers, employees, vendors, partners who help it thrive. The first connection occurs when we show folks how these new tools make what they do faster, easier, more efficient, and more meaningful.

Soon enough, I hope we lose the term “social media” in the same way that we no longer have classes in “computer” or people who teach “email.” In the meantime, I tell my family that I write spy novels. It’s easier.

Bet you could add to this list. What do you think people need to know about working in social media?

–ME “Liz” Strauss
Work with Liz on your business!!

BlissDom09: How to Be a Successful Sponsor at a Small Conference

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Great Conference

Last weekend I had the pleasure of being part of BlissDom09. As it says on the Blissdom Conference website:

We came. We saw. We learned. We bonded. We had the most wonderful time!

BlissDom09 brought together outstanding speakers and panelists and new bloggers, blogging professionals, writers — women mostly from all over the country — Michelle Lamar — Buy her book and embrace your inner trailer park. Ghennipher who is grace and intelligence, Lori Falcon who’s brilliant about making money with a blog, Jessica Smith who asks great questions and knows more than I’ve forgotten. Carole Hicks a friend already, Debba Haupert who didn’t bring the coffee!! and especially Beth Rosen, who knew everyone before she left there. And this is only a few of the cool people I met.

BlissDom is the brain child of Alli Worthingdon who runs Blissfully Domestic and Barbara Jones, who masterminds One2OneNetwork. Congratulations to Alli and Barbara who are clearly about making sure that everyone gets even more than what they came for.

One way that they did that was to forge relationships with the best sponsor-partners.

How to Be A Successful and Outstanding Sponsor

Any conference is an investment for conference producers, attendees, and sponsors. I’ve read a lot about how to run a good conference, learned a bit by doing just that. I’ve written about the value of attending a well-run event — how it can change a business. But I’ve not seen much on how a sponsor can add to and make the most of a event — though I’ve seen sponsors do silly things that have really turned attendees off.

If you’re running a conference or about to sponsor one, look to do more than just se

What I saw at BlissDom was a partnership, much the same as that we work for my own event. Successful and outstanding sponsors are the ones we remember because they fit seamlessly into the event.

It’s a week past. These Blissdom09 sponsors are the ones I’m still talking about.

  • Great sponsors come as learners to build relationships, not to hunt buyers.
    AND

    John Andrews from Walmat and Tara Anderson from lijit were panelists, attended the sessions, and participated in event activities. Though their companies are hugely different in size, scale, and offering, they related to people in the same one-to-one fashion. They were building relationships. I had personal conversations with each of them. It was obvious they were both there to learn and connect. I’ll be using them as examples when people as how do to do it right.

    John and Tara were about building relationships with their customers — current and future.

  • If they send a product, it’s the right one.

    I didn’t met a representative from Little Debbie, but I didn’t see any reason that one needed to be there. The product — 100 calorie snacks — fed us during the breaks and movie party. Simply providing it for us to sample was enough for me to see that I liked it. I’ve already bought some. I like the peanut butter ones. More please!!

    Little Debbie let their product speak for them.

  • They give more than they might get.

    I’ve always been a LandsEnd evangelist. I love their jeans. The catalog they included in the swag back introduced their new line with free shipping. I paged through their catalog. I didn’t buy. I kept thinking that a $25 gift would have been a better investment. I was disappointed that LandsEnd didn’t reach out more.

    Free shipping from LandsEnd? Not exactly a sample of their product. UPDATE: My apology to LandsEnd What I was thinking? HOW COULD I OVERLOOK THE LANDSEND TOTES? Thank you, LandsEnd. I must have conference totebag blindness. I sure would have noticed if I had to carry that stuff without them. The inside pockets are particularly cool.

    Crocs added a $50 gift to the package. $50 was enough for me to go to their website to realize that they have more than just plastic shoes with holes in them. I think they might have a new customer. I’ve already told three people about the gift and how Alli showed off her crocs boots the audience.

    Crocs offered an invitation to experience more than shoes with holes.

  • Great sponsors know people remember experiences, not demos and speeches. They invite us to participate in unforgettable ways.

    • Sony showed up in the form of Chris Mann, who talked with BlissDom attendees on Twitter as @iamchrismann long before that weekend. So when he took the stage at BlissDom, he was already a friend. Here’s a clip from the private concert he did. Chris stayed, talked, and shot video.

    Sony let us help launch a career!

    Disney Pearl brought a massive HD plasma screen, 4 small ones, a complete sound system and production team for what might have been the most entertaining break of the the event. They were introducing YANNI VOICES — an event in which the famous musician chose 5 solo voices to put lyrics to his music and developed a performance around them. Who would have thought a DVD of a music show belonged a blogger conference. But the experience was exciting, moving, and entertaining. THEN, to make us feel special, it ended with a chance to meet the vocalists in the show.

    Disney made us part of a huge event.

Granted I’m only one person, and this is only my opinion. BUT … I’m one person with a few Twitter followers, a few blog subscribers. I run a conference, use a telephone, speak and teach about relationships in business, and attend more meetups and tweetups than most. I also like talking about the folks who get it right, but reminding folks who the best of the best are.

It’s great to see sponsors showing that they understand that experience is that way to share their products. They understand how build a fiercely loyal fan base. When they get right, it’s only right that we point it out and give a little of that love back.

How has a sponsor at a conference ever gotten you talk about them?

–ME “Liz” Strauss
Work with Liz!!

The Power of the Strategic Alliance

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After reading this post from Jason Falls – about the ROI of Social Media – I have been thinking a lot about a quote from Jeffrey Gitomer:

“Most people have powerful connections. Very few people have harnessed the power of their connections.”

“Because of”- Not “With”

It occurs to me that there is a lot more to a Strategic Alliance than simply promoting yourself. In fact, Gitomer gives pages and pages of reasons to do it in his Little Black Book of Connections. I would like to suggest that the strongest reason for creating strategic alliances is that you can build your business because of your them, rather than with your strategic alliances.

Just as with all of your other promotional efforts, networking is a way to establish yourself as an authority – the “go-to-person” in your field. Establishing your credibility and creating an emotional bank account with the people that you meet are important tools for building your business, not on the backs of those that you meet, but through their own word of mouth.

Put the Strategic Alliance to Work

The real benefits of creating a network of powerful friends and an alliance of business-people are many. Here are just a few:

  • To make an impression – Meeting new people and asking them about what they do is a great way to make an impression. This is also the time to ask them about what you might be able to do to help them, not your company, you. For free.
  • To get an audience – Attending meetings, after-hours events, and lunch-and-learn events can be a great way to meet new people. You will also discover that these events are nearly always looking for speakers or presenters. Volunteer to speak or give a presentation. You will have the opportunity to put a face with your business. You can do similar things online through guest-posting and forum discussions.
  • To get to the decision-makers – As in the above example, speaking at an event will often get you noticed by the very people that make decisions about your products and services. They may have questions. Networking gives you the opportunity to answer those questions in a safe, non-selling environment. Again, the online forum is a good facsimile.
  • To build business with your existing clients – It is easier to build your business with your existing clients than to get new ones. It is easier to build your business with your existing clients if they know you and if they know other people that know you. Word of mouth is one of (if not the) the most powerful methods of advertising. Becoming known in your industry is your primary goal when networking. When you are known, you will get business.
  • To expand within your industry – There comes a time for every business when it is ready to grow and expand, into new fields or markets. The best way to do this is through networking. Your strategic partners can give you advice and direction, introducing you to new clients and markets. Then it’s time to make an impression again.

What do you use networking for? Which events or functions do you attend in order to interact with new people? Do you do more networking online or off? Why?

Leave a comment.